PRIVACY POLICY

 
Last modified: June 30, 2021.
 

This privacy policy applies to data processing carried out by Smy Hotels. Please read it carefully, in it you will find important information about the processing of your personal data and the rights recognised by current regulations on the matter.  

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with any legislative or jurisprudential changes. If you have questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You declare that the data you provide us, now or in the future, are correct and truthful and you agree to communicate any modification thereof. In case of providing personal data of third parties, it undertakes to obtain the prior consent of those affected and to inform them about the content of this policy.

In general, the fields of our forms that are indicated as mandatory, must necessarily be completed in order to process your requests.

Who is responsible for the processing of your data?

Unless specifically indicated otherwise, the person responsible for the processing of the data collected on the website www.smyhotels.com (hereinafter the "Web") is the entity Hotelogy S.L., with address in Ed. LOGITRAVEL, Parc Bit, 07121, Palma de Mallorca, Spain, and provided with NIF B57964629 (hereinafter Smy Hotels). You can contact the Smy Hotels Data Protection Officer at privacy@smyhotels.com.
 

What will we process your data for and on what legal basis?

Management of reservations and provision of the requested services. The data provided in your reservation requests or services will be processed for the management of such reservations and the provision of the requested services. The categories of data we process for these purposes are as follows:

Identification and contact data of the reservation holder;

Data of the reservation itself (dates of stay, number and age of guests and services included in the reservation).

Economic and transaction data.

The processing of this data is necessary for the provision of the requested services, the execution of the hosting contract or for the application of pre-contractual measures at your own request.

The economic data and transactions of goods and services will be processed for the purposes of accounting and administrative management and compliance with our legal obligations in accounting and tax matters.

Online check-in. In compliance with the Convention implementing the Schengen Agreement and the 4/2015 Organic Law, of March 30, on the protection of citizen security, hotels have the obligation to register the information of all guests who stay in them. This information, which is recorded in an entry report and serves to establish a passenger record book, consists of the following data: Name and surname, gender, date of birth, country of nationality, number and type of identity document, date of issue of the document, check-in date and signature. 

The data provided in the online check-in form will be communicated to the destination hotel. The on-line check-in functionality allows you to pre-fill in the check-in report to expedite your check-in at the time of your arrival at the hotel. The use of online check-in is optional and does not condition your entry into the hotel. If you do not use this feature, you must complete the check-in form at the time of arrival.

The processing of the information necessary to pre-complete the check in report is based on the consent materialised through the use of this functionality.

Likewise, the photo you have provided for the online check-in will be registered in the hotel management system of the destination hotel. The purpose is to allow the hotel staff to identify you as en in-house guest and control the charge of the consumption you make during your stay in your room. This photo will be deleted at the time of check-out.

This processing is based on the legitimate interest of the hotel in identifying the guests staying for security and charge control purposes. For the weighing of this interest with respect to your rights and freedoms, it has been determined that the treatment had a limited impact on your privacy, since:

  • There is a contractual relationship and the processing is carried out in connection with that relationship;
  • This security measure benefits the guests themselves by ensuring the correct imputation of charges to their room and avoiding possible impersonation;
  • Access to your picture is restricted to hotel staff;
  • The period of conservation of your picture is limited to the time of your stay.
Attention to queries and complaints. The data provided in your queries or claims will be processed to meet your requests and manage any complaints. This processing is necessary for the execution of a contract, the application of pre-contractual measures to your own request or the defence against customer claims.
 
The processing of any health data that you have provided in your claim is covered by art. 9.2. f) of the RGPD, as such treatment is necessary for the formulation, exercise or defence of claims.
 
Statistical and quality management purposes: In order to evaluate and manage the quality of our services and products, we make statistics from aggregated data obtained from transaction data and web browsing data, e.g. IP address, weblogs, pages visited or actions taken on the Web (+ info in our cookies policy).
 
We also make anonymous statistics from aggregated booking data to measure the performance of our products.
 
These treatments are based on our legitimate interest to evaluate and manage the quality of our services and products. For the weighing of this interest with respect to their rights and freedoms, it has been determined that the treatment had a limited impact on the privacy of the interested parties, as it corresponded to their reasonable expectations and did not pose significant threats as they were based on aggregated data and with the consent of the interested parties regarding the metrics made with the use of cookies.
 
Sending personalised sales communications: If you have consented to receive our sales communications, your identification and contact data will be processed to send you personalised advertising related to the Smy Hotels chain and the hotels within its portfolio.
 
For the personalisation of our communications we elaborate a sales profile based on your reservation history (dates of expired stays, number and age of guests, services included in the reservations and amounts), for example, to determine the periods of the year in which you have stayed or usually stay in our properties or the type of product likely to be of interest taking into account your past reservations (for example products aimed at family holidays,  if you have travelled as a family).
 
If you have authorised the use of advertising cookies, we will also use the information generated by your browsing on the Web (IP address, pages visited, products viewed and actions taken) to make sales contacts and offer you products similar to those you have consulted on the Web.
 

The sending of personalised advertising is based on the consent you have given. Not giving or withdrawing your consent does not condition access to the Web or the provision of the requested services.

At any time, you can revoke your consent and request your withdrawal from the treatments for sales purposes. To this end, you can:

  • Send an email to the following email address: privacy@smyhotels.com
  • Use the link provided for this purpose in our newsletters

You can also revoke the consent you have given for the use of advertising cookies at any time by means of the set up panel of the website or the modification of the privacy options of your web browser or your terminal.  + info about the use of cookies and similar technologies in our cookie policy.

We do not make automated individualised decisions that produce legal effects on our customers or similarly significantly affect them based on this profile. However, we inform you that you have the right to object to the adoption of automated individual decisions, when this right is fulfilled in accordance with the provisions of Article 22 of Regulation (EU) 2016/679.

Smy Club loyalty programme. The Smy Club programme rewards our customers with a number of advantages, including the submission of personalised early bird offers and discounts based on their booking history. You can consult more information about the content and operation of the programme under the conditions applicable to it in INDICATE

Your participation in the programme involves the following data processing:

  • We will process the identification data of the members of the programme in order to identify them as such in order to apply the advantages to which they are entitled.
  • We prepare a sales profile based on your booking history (dates of expired stays, number and age of guests, services included in the reservations and amounts) to personalise our offers according to your consumption profile, for example, to determine the periods of the year in which you have stayed or usually stay in our properties or the type of product likely to interest you taking into account your past reservations (for example products aimed at family holidays, if you have travelled as a family). This profile is also used to apply special discounts to you based on the frequency of your bookings, the products contracted and the amounts spent. We do not make automated individualised decisions that produce legal effects on our customers or similarly significantly affect them based on this profile. However, we inform you that you have the right to object to the adoption of automated individual decisions, when this right is fulfilled in accordance with the provisions of Article 22 of Regulation (EU) 2016/679

These treatments constitute the very purpose of the programme and are necessary for its operation These treatments are based on the contractual relationship originated by your request to register in the programme. At any time you can request your withdrawal from the programme by sending an email to privacy@smyhotels.com.

To whom can we communicate your data?

In general, we will communicate your data or those of the guests included in the reservations by legal obligation, with your consent or when necessary for the correct processing of the reservation or the provision of the requested services. Specifically: 

We will communicate the reservation details to the destination hotel. The hotel will communicate the check in reports of guests to the State Security Forces and Bodies in compliance with the regulations of control of travellers and citizen security.

In the event that your reservation contains additional services provided by third party suppliers or that your requests affect such services, the personal data necessary for the processing of said reservation / request for availability, will be communicated to the corresponding suppliers, only for this purpose. In the same way, when they are necessary for their resolution, we will transfer your claims to the service providers affected by them. Likewise, depending on the nature of your claim, the recipients of the data included in it may be, among others, administrations or public entities, official bodies, attorneys, judges and courts or insurance entities. These communications are necessary either for the provision of the contracted services or for the application of pre-contractual measures at your own request, or for the formulation, exercise or defence of claims.

How long will we keep your data?  

Without prejudice to the specific retention periods indicated in the previous sections, in general we keep your data during the validity of the relationship you have with us and, in any case, during the periods provided for in the applicable legal provisions. For example, in accounting and tax matters, and for the time necessary to attend to possible responsibilities arising from the treatment. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected.

Data processed for sales purposes, including sales profiles, will be kept active as long as you do not object to the processing or request its deletion. 

The commercial profiles and booking history of the members of our loyalty programme will be kept as long as they do not request their withdrawal from said programme.

The expiration periods of the cookies used on this website are indicated in our cookies policy.

What are your rights?

You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access it. You can also request that your data be rectified when they are inaccurate or that the data that is incomplete be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected. 

In certain circumstances, you may request the limitation of the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defence of claims or with a view to protecting the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defence of claims. 

Likewise, and under certain conditions, you can request the portability of your data so that they can be transmitted to another person responsible for the treatment.

You can revoke the consent you have given for certain purposes, without affecting the legality of the treatment based on the consent prior to its withdrawal. 

You also have the right to object to the adoption of automated individual decisions that produce legal effects on you or similarly significantly affect you, where this right is fulfilled in accordance with Article 22 of Regulation (EU) 2016/679.

You also have the right to lodge a complaint with a data protection authority. You can consult the list and contact details of European data protection agencies on the European Commission's website in http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

To exercise your rights, you must send us a request by post or email at the addresses indicated in the section Who is responsible for the processing of your data? 

Who is responsible for the processing of your data? 

You can obtain more information about your rights and how to exercise them on the page of the Spanish Agency for Data Protection in  www.aepd.es or on the site of the data protection authority of your country.
 

LEGAL NOTICE

Access to the website https://www.smyhotels.com grants the condition of USER and implies the full and unreserved acceptance, from said access and / or use, of this legal notice and the privacy policy in its latest version, without prejudice to the General Conditions of the Contract that, where appropriate, are mandatory compliance. Therefore, we advise you to proceed to the reading of these documents, before using the functionalities offered by this website, as well as each time you access it, since we reserve the right to change, modify, add or delete at any time part of these conditions.

The mere access to this website does not imply in any case the existence of a sales relationship between the user and the web.

I. OWNER OF THE WEBSITE

In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following are the identification data of the company that owns the domain: 'smyhotels.com' (hereinafter, the Web):

Company Name: HOTELOGY S.L. (hereinafter, SMY HOTELS)

CIF: B57964629

Registered Office: Logitravel Building, Plot 3B (Parc Bit) – Ctra. Palma – Valldemossa km 7,4, 07121 Palma de Mallorca, Spain.

Email: info@smyhotels.com

Registration data in the Commercial Register: Sheet PM-78691 Volume 2657 Folio 210 Inscription 9

II. TERMS OF USE

1. Introduction. SMY HOTELS offers on this website information about its hotels and the active promotions in them, and users can formalise reservations directly online and manage the reservations made. Likewise, users can sign up for the loyalty programme to receive sales offers adjusted to their profile. By accessing and using this Website, you agree to be bound by the conditions set out below, so it is recommended that you carefully read this section before starting your browsing.
 
2. User obligations. Users undertake to use this website in a lawful manner, in accordance with the provisions of these conditions and in a way that does not harm the rights or interests of SMY HOTELS or third parties. By way of example and in no case limiting or exclusive, the User also undertakes to:
  • Not to engage in activities that are illegal or contrary to public order or good faith;
  • Not to attempt to access, modify, manipulate and, where appropriate, use the accounts of other Users;
  • Do not use the data published on the Web to send unsolicited communications (spam).
  • Not to introduce or disseminate false, misleading, ambiguous or inaccurate information or content on the web in a way that misleads the recipients of the information, nor to disseminate content of a racist, xenophobic, pornographic nature, advocating terrorism or violating human or the underaged rights;
  • Not to carry out actions that suppose or entail a violation of the intellectual property rights of SMY HOTELS or of third parties;
  • Not to cause damage to the physical and logical systems of SMY HOTELS,, its suppliers or third parties;
  • Not to introduce or spread computer viruses on the network or use any other physical or logical systems that are likely to cause the aforementioned damage.
  • Not to delete, alter, evade or manipulate any protection device or security system that was installed on the pages of this Website.
 
3. Exclusion of liability. This Website is provided "as is" and its use is made at the User's own risk, so neither SMY HOTELS, nor its administrators, workers, suppliers or partners will be responsible for damages, of any nature, direct or not, arising from the use of the Web, expressly excluding SMY HOTELS to the fullest extent provided by law, any warranties, whether express or implied.

SMY HOTELS does not guarantee the availability and accessibility of the Web, although it will make all reasonable efforts in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations.

SMY HOTELS is not responsible for possible damages arising from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections caused by causes beyond the control of the aforementioned entity; delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, in the Internet system or in other electrical systems; nor for any other alteration that is may be produced in the Software or Hardware of the Users. Nor does it guarantee the absence of viruses, malwares, Trojans or other elements that may cause alterations in the User's computer system, documents or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, SMY HOTELS will not be liable for damages caused by third parties through illegitimate interference beyond its control.

Nor will it be liable for damages caused by the use or misuse of the contents of the Web, nor for the consequences that may arise from errors, defects or omissions in the contents that may appear on this Website provided by the Users themselves or other third parties. SMY HOTELS does not assume any obligation or responsibility with respect to those services that it does not provide directly.

In no case will SMY HOTELS assume any responsibility for the contents of the links belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and legality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
 
5. Passwords. The passwords to access the accounts of Registered Users are personal, confidential and non-transferable. Registered Users are solely responsible for maintaining the confidentiality and security of their account, assuming these exclusively the consequences of any kind regarding the activities carried out through it. Users undertake to immediately notify SMY HOTELS of any breach of the security of their account.
 
6. Denial of access and cancellation of accounts. SMY HOTELS reserves the right to deny access to the Website, as well as to suspend or cancel the accounts to those Users who fail to comply with these conditions; in case of unforeseen technical or security problems; of inactivity of the account for a significant time; or in compliance with a requirement and / or a police order,  judicial or administrative.
Such cancellation or suspension shall be made at the sole discretion of SMY HOTELS and shall not give rise to any compensation.
 
7. Processing of personal data. Users consent to the processing of their personal data with the scope and terms indicated in our privacy policy, which is available on the Web, and this policy is also incorporated into these conditions by reference. In this policy, Users will find information on how to exercise their rights of access, deletion, limitation and rectification of their personal information, as well as opposition to its treatment and portability.
 
8. Intellectual property and copyright. Without prejudice to the contents on which third parties hold intellectual rights, the intellectual property rights of the Web, the domain name, its source code, design and browsing structure and elements contained therein (by way of example, images, sound, audio, video, software, or texts; trademarks or logos, combinations of colours, structure and design,  etc.) are owned by SMY HOTELS, which is responsible for the exclusive exercise of the rights to use them in any way, and especially the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of current legislation on intellectual property. The reproduction, distribution and public communication, including its modality of making available, of all or part of the contents of this website in any medium and by any technical means, without the authorisation of SMY HOTELS or, where appropriate, of the third parties that hold the intellectual property or author rights over the affected contents, are expressly prohibited. Notwithstanding the foregoing, the user of the website may view the elements of this website and even print, copy and store them on the hard drive of their computer or on any other physical support as long as it is, solely and exclusively, for their personal and private use. Those entities or persons who, with the prior authorisation of the owner of this website, intend to establish a link with it, must guarantee that it only allows access to this website or service but that it does not reproduce its contents and services.
 
9. Applicable law and jurisdiction. Without prejudice to the rights recognised to consumers by Royal Legislative Decree 1/2007, of November 16, this website will be governed by Spanish law to the exclusion of its conflict of law rules and any controversy that may arise from its use or the services linked to it will be submitted to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca,  expressly waiving the users to their own jurisdiction if they had it.
 

COOKIES POLICY

 

Use of cookies

We inform you that this website installs its own and third-party cookies when visiting its pages. If you continue browsing, we consider that you accept its use. 

Cookies are non-executable text files intended to store any type of information about the user. We use these files to facilitate your browsing and obtain statistical data.

There are cookies that are controlled and managed by the owner of the Web (own cookies) and others that are controlled by third parties (third-party cookies), for example, because they provide a tool or functionality integrated into the web.

Certain cookies are cancelled once the web browsing is over (session cookies) while others can continue to be stored on the users' computer and be accessed for a longer period (persistent cookies).

What kind of cookies does this website use?

Technical cookies: They are those that allow the user to browse through a web page, platform or application and the use of the different options or services that exist in it.

- GOOGLE TAG MANAGER: cookies responsibility of Google Inc., with address at 1600 Amphitheatre Parkway, Mountain View, CA, 94043, you can consult more information in http://www.google.com/intl/en/about.html,, you will find the privacy policy in http://www.google.com/intl/en/policies/privacy/.

- FACEBOOK CONNECT: cookies provided by Facebook Inc. Residing at 1601 Willow Road, Menlo Park, CA, 94025. Learn more about Facebook for Developers at https://www.facebook.com/FacebookforDevelopers. You have the privacy policy of these cookies in https://www.facebook.com/about/privacy/.

Personalisation cookies: They are those that allow the user to access the service with some predefined general features based on a series of criteria in the user's terminal.

Analysis cookies: They are those that allow the monitoring and analysis of the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to prepare navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.

GOOGLE ANALYTICS is a tool provided by the company Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA. You can obtain more information about the operation of GOOGLE ANALYTICS and the cookies used by this service at the following links:

You can deactivate GOOGLE ANALYTICS cookies by installing in your browser the opt-out add-on created by Google and available at the following link: https://tools.google.com/dlpage/gaoptout?hl=es

GA AUDIENCES is a tool provided by the company: Google Inc., residing at 1600 Amphitheatre Parkway , Mountain View, CA , 94043. You can consult more information about these cookies in http://www.google.com/intl/en/about.html,, the privacy policy is available on this page: http://www.google.com/intl/en/policies/privacy/.

VISUAL WEBSIDE OPTIMIZER is a tool provided by the company Visual Website Optimiser with address at 14th floor, KLJ Tower North,, , Netaji Subhash Place, Pitampura, Delhi, 110034, India. You can find more information about these cookies in https://vwo.com/privacy-policy/

  • The data derived from your navigation that can be analysed are the following:

    • The provider's domain name (PSI) and/or IP address that gives them access to the network. 
    • The date and time of access to our website. This allows us to find out the hours of most affluence and make adjustments to avoid saturation problems in our peak hours.
    • The internet address from which the link to our website started. 
    • The number of daily visitors to each section. With this we can know the most successful areas and increase and improve their content so that users obtain a more satisfactory result.

Advertising cookies: We use advertising cookies to manage our advertising spaces. These cookies allow the administration of these spaces based on technical criteria such as the edited content or the frequency in which the ads are displayed.

During your browsing, cookies of this type may be installed from the third parties identified below. Since we do not control them, we decline any responsibility regarding the content and veracity of the information and privacy policies related to such cookies.

DOUBLECLICK - GOOGLE, INC., residing at 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA. More information about these cookies can be made at: http://www.google.com/policies/technologies/ads/ and https://support.google.com/adsense/answer/2839090?hl=en. You can disable DoubleClick cookies by visiting the DoubleClick opt-out page (English: http://www.doubleclick.com/privacy/dart_adserving.aspx).

FACEBOOK CUSTOM AUDIENCE - FACEBOOK, INC., residing at 1601 Willow Road, Menlo Park, CA 94025 USA UU and FACEBOOK SPAIN, S.L., with address at Calle Pinar, 5, MADRID 28006. Learn more about this program at www.facebook.com/ads/website_custom_audiences/. More details about the cookies used by Facebook in https://www.facebook.com/help/cookies/?ref=sitefooter. More information about disabling Facebook cookies in https://es-es.facebook.com/help/cookies/ or in as indicated in https://www.facebook.com/about/privacy/en.

 

Who uses and has access to the information of the cookies we install?

Only the owner of this website and GLOBAL OBI S.L., the company that provides the owner with the maintenance and analysis service of the site, use and have access to the cookies of the same. Third parties who have stored cookies on your computer will have access to them.
 

How to manage your cookie preferences?

Most browsers accept the use of cookies automatically, but you can set your browser not to accept them or for the browser to warn you when a server wants to save a cookie. You can do this by consulting:
 
Chrome: 
 
Explorer: 
 
Firefox: 
 
Safari: 
 

LOYALTY PROGRAMME

 

Smy Club, nothing but advantages

Discover Smy Club and start benefiting from multiple exclusive advantages from the first moment.

  • Best price guaranteed
  • +10 % additional discount
  • Free room upgrade (Subject to availability)
  • Priority check-in / Check-out
  • Exclusive offers
  • Priority information on new campaigns
  • Free early check-in from 13:00 (Subject to availability)
  • Free cot
  • Free cancellation due to COVID-19

These benefits may be modified at any time.

Conditions of participation in the programme.

To be part of Smy Club you must be of legal age and register through the website https://www.smyhotels.com/es/signup/ completed all the mandatory fields.

You can only benefit from the advantages of Smy Club by booking through our website https://www.smyhotels.com.

Communications by electronic means.

Smy Hotels may periodically send electronic communications to the members of its loyalty program to inform them about promotions and offers in force at any time.
 

Data protection.

Users who register with Smy Club consent to the processing of their personal data in accordance with the provisions of the privacy policy.