You declare that the data you provide us, now or in the future, are correct and truthful and you agree to communicate any modification thereof. In case of providing personal data of third parties, it undertakes to obtain the prior consent of those affected and to inform them about the content of this policy.
In general, the fields of our forms that are indicated as mandatory, must necessarily be completed in order to process your requests.
Identification and contact data of the reservation holder;
Data of the reservation itself (dates of stay, number and age of guests and services included in the reservation).
Economic and transaction data.
The processing of this data is necessary for the provision of the requested services, the execution of the hosting contract or for the application of pre-contractual measures at your own request.
The economic data and transactions of goods and services will be processed for the purposes of accounting and administrative management and compliance with our legal obligations in accounting and tax matters.
Online check-in. In compliance with the Convention implementing the Schengen Agreement and the 4/2015 Organic Law, of March 30, on the protection of citizen security, hotels have the obligation to register the information of all guests who stay in them. This information, which is recorded in an entry report and serves to establish a passenger record book, consists of the following data: Name and surname, gender, date of birth, country of nationality, number and type of identity document, date of issue of the document, check-in date and signature.
The data provided in the online check-in form will be communicated to the destination hotel. The on-line check-in functionality allows you to pre-fill in the check-in report to expedite your check-in at the time of your arrival at the hotel. The use of online check-in is optional and does not condition your entry into the hotel. If you do not use this feature, you must complete the check-in form at the time of arrival.
The processing of the information necessary to pre-complete the check in report is based on the consent materialised through the use of this functionality.
Likewise, the photo you have provided for the online check-in will be registered in the hotel management system of the destination hotel. The purpose is to allow the hotel staff to identify you as en in-house guest and control the charge of the consumption you make during your stay in your room. This photo will be deleted at the time of check-out.
This processing is based on the legitimate interest of the hotel in identifying the guests staying for security and charge control purposes. For the weighing of this interest with respect to your rights and freedoms, it has been determined that the treatment had a limited impact on your privacy, since:
The sending of personalised advertising is based on the consent you have given. Not giving or withdrawing your consent does not condition access to the Web or the provision of the requested services.
At any time, you can revoke your consent and request your withdrawal from the treatments for sales purposes. To this end, you can:
We do not make automated individualised decisions that produce legal effects on our customers or similarly significantly affect them based on this profile. However, we inform you that you have the right to object to the adoption of automated individual decisions, when this right is fulfilled in accordance with the provisions of Article 22 of Regulation (EU) 2016/679.
Smy Club loyalty programme. The Smy Club programme rewards our customers with a number of advantages, including the submission of personalised early bird offers and discounts based on their booking history. You can consult more information about the content and operation of the programme under the conditions applicable to it in INDICATE
Your participation in the programme involves the following data processing:
These treatments constitute the very purpose of the programme and are necessary for its operation These treatments are based on the contractual relationship originated by your request to register in the programme. At any time you can request your withdrawal from the programme by sending an email to firstname.lastname@example.org.
In general, we will communicate your data or those of the guests included in the reservations by legal obligation, with your consent or when necessary for the correct processing of the reservation or the provision of the requested services. Specifically:
We will communicate the reservation details to the destination hotel. The hotel will communicate the check in reports of guests to the State Security Forces and Bodies in compliance with the regulations of control of travellers and citizen security.
In the event that your reservation contains additional services provided by third party suppliers or that your requests affect such services, the personal data necessary for the processing of said reservation / request for availability, will be communicated to the corresponding suppliers, only for this purpose. In the same way, when they are necessary for their resolution, we will transfer your claims to the service providers affected by them. Likewise, depending on the nature of your claim, the recipients of the data included in it may be, among others, administrations or public entities, official bodies, attorneys, judges and courts or insurance entities. These communications are necessary either for the provision of the contracted services or for the application of pre-contractual measures at your own request, or for the formulation, exercise or defence of claims.
Without prejudice to the specific retention periods indicated in the previous sections, in general we keep your data during the validity of the relationship you have with us and, in any case, during the periods provided for in the applicable legal provisions. For example, in accounting and tax matters, and for the time necessary to attend to possible responsibilities arising from the treatment. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected.
Data processed for sales purposes, including sales profiles, will be kept active as long as you do not object to the processing or request its deletion.
The commercial profiles and booking history of the members of our loyalty programme will be kept as long as they do not request their withdrawal from said programme.
The expiration periods of the cookies used on this website are indicated in our cookies policy.
You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access it. You can also request that your data be rectified when they are inaccurate or that the data that is incomplete be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request the limitation of the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defence of claims or with a view to protecting the rights of other persons. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defence of claims.
Likewise, and under certain conditions, you can request the portability of your data so that they can be transmitted to another person responsible for the treatment.
You can revoke the consent you have given for certain purposes, without affecting the legality of the treatment based on the consent prior to its withdrawal.
You also have the right to object to the adoption of automated individual decisions that produce legal effects on you or similarly significantly affect you, where this right is fulfilled in accordance with Article 22 of Regulation (EU) 2016/679.
You also have the right to lodge a complaint with a data protection authority. You can consult the list and contact details of European data protection agencies on the European Commission's website in http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To exercise your rights, you must send us a request by post or email at the addresses indicated in the section Who is responsible for the processing of your data?
The mere access to this website does not imply in any case the existence of a sales relationship between the user and the web.
In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following are the identification data of the company that owns the domain: 'smyhotels.com' (hereinafter, the Web):
Company Name: HOTELOGY S.L. (hereinafter, SMY HOTELS)
Registered Office: Logitravel Building, Plot 3B (Parc Bit) – Ctra. Palma – Valldemossa km 7,4, 07121 Palma de Mallorca, Spain.
Registration data in the Commercial Register: Sheet PM-78691 Volume 2657 Folio 210 Inscription 9
SMY HOTELS does not guarantee the availability and accessibility of the Web, although it will make all reasonable efforts in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations.
SMY HOTELS is not responsible for possible damages arising from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections caused by causes beyond the control of the aforementioned entity; delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, in the Internet system or in other electrical systems; nor for any other alteration that is may be produced in the Software or Hardware of the Users. Nor does it guarantee the absence of viruses, malwares, Trojans or other elements that may cause alterations in the User's computer system, documents or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, SMY HOTELS will not be liable for damages caused by third parties through illegitimate interference beyond its control.
Nor will it be liable for damages caused by the use or misuse of the contents of the Web, nor for the consequences that may arise from errors, defects or omissions in the contents that may appear on this Website provided by the Users themselves or other third parties. SMY HOTELS does not assume any obligation or responsibility with respect to those services that it does not provide directly.In no case will SMY HOTELS assume any responsibility for the contents of the links belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and legality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
We inform you that this website installs its own and third-party cookies when visiting its pages. If you continue browsing, we consider that you accept its use.
Cookies are non-executable text files intended to store any type of information about the user. We use these files to facilitate your browsing and obtain statistical data.
There are cookies that are controlled and managed by the owner of the Web (own cookies) and others that are controlled by third parties (third-party cookies), for example, because they provide a tool or functionality integrated into the web.
Certain cookies are cancelled once the web browsing is over (session cookies) while others can continue to be stored on the users' computer and be accessed for a longer period (persistent cookies).
Technical cookies: They are those that allow the user to browse through a web page, platform or application and the use of the different options or services that exist in it.
Personalisation cookies: They are those that allow the user to access the service with some predefined general features based on a series of criteria in the user's terminal.
Analysis cookies: They are those that allow the monitoring and analysis of the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to prepare navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.
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You can deactivate GOOGLE ANALYTICS cookies by installing in your browser the opt-out add-on created by Google and available at the following link: https://tools.google.com/dlpage/gaoptout?hl=es
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The data derived from your navigation that can be analysed are the following:
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During your browsing, cookies of this type may be installed from the third parties identified below. Since we do not control them, we decline any responsibility regarding the content and veracity of the information and privacy policies related to such cookies.
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Discover Smy Club and start benefiting from multiple exclusive advantages from the first moment.
These benefits may be modified at any time.
To be part of Smy Club you must be of legal age and register through the website https://www.smyhotels.com/es/signup/ completed all the mandatory fields.
You can only benefit from the advantages of Smy Club by booking through our website https://www.smyhotels.com.