At Smy Hotels, our main goal is that our guests have an excellent experience in our hotels.
Hospitality, superior service and our commitment to the local environment and culture are our main premises.
To achieve this, we propose a new hotel concept that combines the best of traditional hospitality with cutting-edge technology applied to customer service.
“Much more than a bed” is the motto on which we base our business service idea.
At Smy Hotels, we want to create experiences, make dreams come true, that our customers obtain intangible services far beyond accommodation, that they return home with unforgettable memories.
Because after all, what’s left then is that, memories.
At Smy Hotels, we comply with the strictest quality protocols to always offer an optimal service.
To do this, we use cutting-edge technology to achieve great process efficiency among all the people who make up the large family of a hotel: staff, guests, intermediaries, administration.
We train our staff to make them feel part of a large family. We are committed to tailor-made training and development plans so they can reach their full potential. At Smy Hotels, we think that creating good work synergies translates into optimal results, and that is only achieved when our teams do their best, so our main goal is to support and incentivise them to achieve their goals.
Do not wait to complain, we are here to help.
At Smy Hotels, we have a vocation for things done well.
We are committed to new technologies to deliver better services and user experience.
We are committed to global personnel policies and professional career development and training.